Maven IT - Notice history

All systems operational

Managed Voice - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
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Managed Fax - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Managed Email - Office 365 - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Managed Email - Google Workspace - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Managed Door Access - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Managed Security Cameras - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Managed Infrastructure - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Notice history

Oct 2024

No notices reported this month

Sep 2024

No notices reported this month

Aug 2024

MAVEN IT - MANAGED VOICE SERVICE ISSUE
  • Resolved
    Resolved

    FINAL UPDATE for Maven IT Managed Voice Users,

    Our underlying voice provider has corrected the issue and all voice services have been restored 100%. Note that call recording has also been re-enabled.

    If you have any issues going forward, please reach out to our Service Desk Team at 248-781-4711 or support@mavenitinc.com.

    Thank you,


    Maven IT Service Desk Team

  • Monitoring
    Monitoring

    UPDATE 2 for Maven IT Managed Voice Customers:

    Our underlying voice provider has informed us that all calling services have been restored.

    Note that if your organization utilizes call recording, it has NOT been enabled but will be in the near future.

    Maven IT will be monitoring all calling services for the immediate future. If you continue to experience issues, please reach out to us at 248-781-4711 or support@mavenitinc.com.

    Thank you,

    Maven IT Service Desk Team

  • Identified
    Identified

    UPDATE for Maven IT Managed Voice Customers:

    Our underlying voice provider has notified us that the source of the issue has been identified and a resolution is in progress. Currently there is no estimated to full recovery. We will keep you updated as more information becomes available.

    Thank you,

    Maven IT Service Desk

  • Investigating
    Investigating

    Good morning Maven IT Managed Voice Customers,

    Our underlying voice provider has made us aware that managed voice services are experiencing some instability currently. This issue is due to infrastructure high memory utilization that is causing some phones to disconnect and reconnect to the voice servers. Note that not all customers will be affected by this issue.

    Our underlying voice provider is currently working on the issue. Maven IT will provide updates as we receive more information.

    Should you have any questions, please reach out to our Service Desk team at 248-781-4711 or support@mavenitinc.com.

    Thank you,

    Maven IT Service Desk Team

Aug 2024 to Oct 2024

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