Duration: 10 hours and 26 minutes

Affected Components:

Aug 14, 23:57:55 GMT+0
Resolved - FINAL UPDATE for Maven IT Managed Voice Users, Our underlying voice provider has corrected the issue and all voice services have been restored 100%. Note that call recording has also been re-enabled. If you have any issues going forward, please reach out to our Service Desk Team at 248-781-4711 or [support@mavenitinc.com](mailto:support@mavenitinc.com). Thank you, Maven IT Service Desk Team.

Aug 14, 18:28:28 GMT+0
Monitoring - UPDATE 2 for Maven IT Managed Voice Customers: Our underlying voice provider has informed us that all calling services have been restored. Note that if your organization utilizes call recording, it has NOT been enabled but will be in the near future. Maven IT will be monitoring all calling services for the immediate future. If you continue to experience issues, please reach out to us at 248-781-4711 or [support@mavenitinc.com](mailto:support@mavenitinc.com). Thank you, Maven IT Service Desk Team.

Aug 14, 15:35:47 GMT+0
Identified - UPDATE for Maven IT Managed Voice Customers: Our underlying voice provider has notified us that the source of the issue has been identified and a resolution is in progress. Currently there is no estimated to full recovery. We will keep you updated as more information becomes available. Thank you, Maven IT Service Desk.

Aug 14, 13:32:00 GMT+0
Investigating - Good morning Maven IT Managed Voice Customers, Our underlying voice provider has made us aware that managed voice services are experiencing some instability currently. This issue is due to infrastructure high memory utilization that is causing some phones to disconnect and reconnect to the voice servers. Note that not all customers will be affected by this issue. Our underlying voice provider is currently working on the issue. Maven IT will provide updates as we receive more information. Should you have any questions, please reach out to our Service Desk team at 248-781-4711 or [support@mavenitinc.com](mailto:support@mavenitinc.com). Thank you, Maven IT Service Desk Team.

Duration: 1 hour and 20 minutes

Affected Components:

Mar 20, 23:11:37 GMT+0
Resolved - Dear Partner: Our underlying VoIP phone service partner has advised that a fix was implemented and tested successfully. All VoIP phone services are fully operational. If you are experiencing any issues, please reach out to our Service Desk Team at [support@mavenitinc.com](mailto:support@mavenitinc.com) or at 248-781-4711..

Mar 20, 21:51:48 GMT+0
Identified - Dear Partner: Maven IT's underlying VoIP phone service partner has identified an issue where some customers may experience intermittent inbound call processing. Some callers my receive a busy signal when calling phones on our service. This will not happen in all cases. Our underlying provider is investigating this issue. We will provide more information as it becomes available..

Duration: 2 days, 22 hours and 46 minutes

Affected Components:

Jul 27, 19:45:36 GMT+0
Resolved - UPDATE: We were just notified by our underlying fax vendor that all fax services have been restored and are operational as of 2pm Eastern. The backlogged fax queue is now clear and faxing is now operating per normal. If you notice any issues with your managed fax service, please open a support ticket by calling 248-781-4711 or by sending an email to support@mavenitinc.com. We appreciate your patience during this outage. We will follow up with future risk mitigation plans in the following days. Thank you, Maven IT Service Desk.

Jul 26, 14:24:35 GMT+0
Identified - UPDATE: Our underlying fax provider has made some significant progress overnight, but doesn't have the fax service 100% back online as of yet. An new ETA for service restoration is pending. We will send an additional update once we have more information. Thank you, Maven IT Service Desk Team.

Jul 25, 20:49:19 GMT+0
Identified - UPDATE: Our underlying fax vendor has updated service restoration to Wednesday morning, 7/26. We will send an additional update once the fax service is back online. Again, we appreciate your patience and understanding. Thank you, Maven IT Service Desk Team.

Jul 25, 17:35:03 GMT+0
Identified - Maven IT **Managed Fax Users**: Please be aware that our underlying fax provider has identified an issue with both inbound and outbound faxing. Our provider stated that the issue began Monday, July 24th, at approximately 5pm Eastern. Our provider is currently working on correcting the issue and estimates that faxing will be back online by the end of the day, today, July 25th. Maven IT will send additional notifications as information is received. We appreciate your patience and understanding. Please feel free to contact our Service Desk Team at 248-781-4711 should you need further assistance. Thank you, Maven IT Service Desk Team.

Jul 24, 21:00:00 GMT+0
Identified - Maven IT **Managed Fax Users**: Please be aware that our underlying fax provider has identified an issue with both inbound and outbound faxing. Our provider stated that the issue began Monday, July 24th, at approximately 5pm Eastern. Our provider is currently working on correcting the issue and estimates that faxing will be back online by the end of the day, today, July 25th. Maven IT will send additional notifications as information is received. We appreciate your patience and understanding. Please feel free to contact our Service Desk Team at 248-781-4711 should you need further assistance. Thank you, Maven IT Service Desk Team.